Contact Us
Contact Us
We’re Here to Help
Whether you have a question about a product, need assistance with an order, or would like to learn more about Venustula, our Customer Care team is here to assist you.
At Venustula, we are committed to providing clear communication, reliable support, and a smooth shopping experience for our customers.
Customer Care
Phone
+1 864-634-0967
Customer Support Hours
Monday through Friday
9:00 AM to 6:00 PM Mountain Time
Excluding applicable public holidays
Our team aims to respond to customer inquiries as quickly as reasonably possible.
Response times may vary during:
- Weekends
- Public holidays
- Promotional periods
- Periods of high inquiry volume
Order Enquiries
If you have questions regarding an existing order, please provide the following information when contacting our Customer Care team:
- Full name used for the order
- Order number
- Email address used during checkout
- Description of your request
Providing complete information helps us locate your order and provide assistance more efficiently.
Shipping & Delivery Enquiries
If you need assistance regarding:
- Order processing
- Shipping status
- Tracking information
- Delivery updates
please contact our Customer Care team.
When contacting us about shipping, please include:
- Order number
- Email address associated with the order
- Any available tracking information
For additional information, please review our Shipping & Delivery Policy.
Returns & Refunds
If you need assistance with a return or refund request, please review our Return & Refund Policy before contacting us.
Please contact Venustula before sending any products back.
Our team will provide the appropriate return instructions when applicable.
Products returned without prior communication or approved return instructions may experience processing delays.
Return eligibility is subject to:
- Our Return & Refund Policy
- Product condition requirements
- Applicable consumer protection laws
Approved returns should be sent to the following address unless our Customer Care team provides different instructions:
Return Address
2932 Bradbury Drive
San Jose, CA 95122
United States
Damaged, Defective, or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incomplete
- Different from the product ordered
please contact us as soon as possible.
Please include:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of packaging where applicable
Our Customer Care team will review your request and provide the appropriate next steps.
Product Enquiries
If you have questions about our products, including:
- Product features
- Intended use
- Dimensions
- Materials
- Product details
please contact our Customer Care team before placing your order.
We are happy to provide available information to help customers make informed purchasing decisions.
Business & Partnership Enquiries
For business inquiries, supplier cooperation, partnerships, marketing opportunities, creator collaborations, or other business-related questions, please contact:
Company Information
Brand
Venustula
Legal Business Name
YUJIEZHONG INC
Entity Type
Colorado Corporation
Colorado Entity ID
20251285624
Business Category
Kitchen Tools, Kitchen Organization Products, Home Essentials
Phone
+1 864-634-0967
Website
Registered Address
12 Crestaloma Dr
Pueblo, CO 81005
United States
Return Address
2932 Bradbury Drive
San Jose, CA 95122
United States
Customer Support Hours
Monday through Friday
9:00 AM to 6:00 PM Mountain Time
Excluding applicable public holidays
Thank you for choosing Venustula.
Thoughtful Kitchen Solutions for Everyday Living.
© 2026 Venustula. All Rights Reserved.
Venustula is operated by:
YUJIEZHONG INC