Shipping & Delivery

Shipping and Delivery Policy

Last Updated: September 12, 2026

At Venustula, we want every order to be processed, shipped, and delivered as clearly and reliably as possible.

This Shipping and Delivery Policy explains how Venustula orders are processed, shipped, tracked, and delivered. It also provides information about shipping fees, address changes, delivery delays, customs charges, lost packages, damaged shipments, and other delivery-related matters.

Please review this policy before placing an order.

1. Order Processing

Orders are prepared for shipment after payment has been successfully authorized and the order has been accepted.

Most orders are processed within 24 hours after the order is successfully placed and payment is confirmed.

Order-processing time is separate from shipping-transit time. Estimated delivery periods begin after an order has been processed and dispatched.

Processing may take longer because of:

Payment or security verification
Incorrect or incomplete order information
Product availability
High order volumes
Public holidays
Promotional periods
Events outside our reasonable control

If a significant processing delay affects an order, we will make reasonable efforts to provide an update.

After an order has been dispatched, the customer may receive a shipping-confirmation email containing tracking information when available.

2. Shipping Destinations and Estimated Delivery Times

Venustula currently ships to selected destinations.

Estimated shipping-transit times are:

Destination	Estimated Shipping Time
United States	8–11 business days
Canada	8–11 business days
Australia	8–11 business days

Estimated delivery periods begin after an order has been processed and dispatched. They do not include order-processing time.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

Actual delivery times may be affected by:

Carrier delays
Weather conditions
Customs procedures
Local delivery operations
Transportation disruptions
Public holidays
Peak shipping periods
Events outside our reasonable control

Orders can be placed only for destinations available during checkout.

3. Shipping Fees

Shipping fees are calculated based on the order, destination, and available shipping method.

Applicable shipping charges will be displayed during checkout before payment is completed.

Customers should review the delivery destination, shipping method, and applicable charges before submitting an order.

Any free-shipping promotion will be subject to the conditions displayed on the website or during checkout at the time of purchase.

4. Shipping Confirmation and Tracking

After an order has been dispatched, the customer may receive a shipping-confirmation email containing available tracking information.

Tracking information may take time to become active after a package has been transferred to the carrier.

Tracking events are provided by the applicable shipping carrier and may occasionally be delayed or incomplete.

If tracking has not updated for an extended period or an order has exceeded its estimated delivery period, please contact Venustula Customer Support.

Email: support@venustula.com
Phone: +1 864-634-0967

Please include the order number and available tracking information.

5. Shipping Addresses and Address Changes

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review the following information carefully:

Full name
Street address
Apartment, suite, building, or unit number
City
State, province, or region
ZIP or postal code
Country
Telephone number
Email address

If an error is discovered after an order has been placed, contact Venustula as soon as possible.

Email: support@venustula.com
Phone: +1 864-634-0967

If the order has not entered fulfillment or shipping, we will make reasonable efforts to update the address.

Once an order has entered fulfillment or has been transferred to a carrier, we cannot guarantee that an address change can be completed.

Venustula is not responsible for delays or delivery failures caused by inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

6. Delivery Delays

Delivery delays may occasionally occur.

Possible causes include:

Carrier-network disruptions
Severe weather
Transportation interruptions
Customs clearance
Public holidays
Local delivery conditions
High shipping volumes
Government actions
Events outside our reasonable control

If a package has exceeded its estimated delivery period, contact our Customer Support team with the order number and tracking information.

We will review the available shipping information and provide reasonable assistance.

7. Customs Duties Taxes and Import Requirements

International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.

Unless checkout expressly states otherwise, customers are responsible for customs duties, taxes, import fees, and similar charges required by local authorities.

These charges are determined by government agencies or other applicable authorities and are outside Venustula’s control.

Customers are responsible for ensuring that products ordered through Venustula can be lawfully imported into and delivered within their destination.

Customs procedures may delay delivery.

8. Multiple Shipments

Some orders may be shipped in more than one package because of product availability, packaging requirements, or fulfillment arrangements.

If an order is divided into multiple shipments, the customer may receive:

Multiple packages
Separate shipping-confirmation emails
Different tracking numbers
Packages arriving on different dates

Receiving one package does not necessarily mean that the entire order has been delivered.

9. Failed Delivery and Returned Shipments

A shipment may be returned to the sender when delivery cannot be completed.

This may occur because of:

Incorrect or incomplete shipping information
An inaccessible delivery location
Repeated failed delivery attempts
Failure to collect a package
Refusal of delivery
Customs or import restrictions
Other circumstances preventing successful delivery

If a package is returned, contact Venustula Customer Support.

Email: support@venustula.com
Phone: +1 864-634-0967

We will review the available information and advise the customer of the available next steps.

Additional shipping charges may apply when redelivery is requested because of an inaccurate address, unclaimed package, or delivery refusal, to the extent permitted by applicable law.

10. Lost Packages

If tracking information indicates that a package may have been lost during transit, contact Venustula Customer Support.

Email: support@venustula.com
Phone: +1 864-634-0967

Please provide:

Order number
Customer’s full name
Tracking number
Delivery address
Description of the issue

We may need to contact the carrier or fulfillment provider to investigate the shipment.

If a package is confirmed lost because of a carrier or fulfillment issue, Venustula will review the circumstances and provide an appropriate resolution in accordance with applicable law and store policies.

11. Packages Marked as Delivered but Not Received

If tracking shows that a package has been delivered but it cannot be located, please first check:

Around the delivery location
With household members
With neighbors when appropriate
Building reception or front desk
Property management office
Mailroom or parcel locker
Secure delivery locations
Delivery notices supplied by the carrier

If the package remains missing, contact Venustula within seven calendar days after the recorded delivery date.

Please provide the order number and tracking information so that we can review the available delivery records.

A carrier investigation may be required before a resolution can be provided.

12. Refused Shipments

If a customer refuses delivery, the available resolution will depend on the reason for refusal and the condition of the returned shipment.

If refusal results from an error attributable to Venustula, a fulfillment provider, or the carrier, we will review the situation and provide an appropriate solution.

If delivery is refused for reasons not attributable to Venustula, applicable outbound shipping, return shipping, customs, or handling costs may be deducted from a refund to the extent permitted by law and disclosed in the Return and Refund Policy.

13. Damaged Shipments

Customers should inspect their orders promptly after delivery.

If a shipment arrives damaged, please retain:

The product
Original product packaging
Outer shipping packaging
Shipping label
Included components

Contact Venustula Customer Support as soon as reasonably possible.

Email: support@venustula.com
Phone: +1 864-634-0967

Please provide the order number, a description of the damage, and clear photographs of the product and packaging.

Our Customer Support team will review the information and provide assistance under the applicable Return and Refund Policy.

14. Incorrect or Incomplete Orders

If an order contains an incorrect product or is missing an item, contact Venustula Customer Support.

Email: support@venustula.com
Phone: +1 864-634-0967

Please provide:

Order number
Description of the issue
Clear photographs of the item received
Photographs of the packaging when relevant
A photograph of the shipping label when requested

We will review the information and provide an appropriate resolution in accordance with applicable law and our store policies.

15. Order Changes and Cancellations

To request an order change or cancellation, contact Venustula as soon as possible.

Email: support@venustula.com
Phone: +1 864-634-0967

We will make reasonable efforts to accommodate a request before fulfillment begins.

Once an order has entered fulfillment or has been dispatched, a change or cancellation may no longer be possible.

If an order cannot be canceled, the customer may request a return after delivery, subject to the Return and Refund Policy.

16. Circumstances Beyond Our Reasonable Control

Shipping and delivery may be affected by events outside our reasonable control, including:

Natural disasters
Extreme weather
Major carrier interruptions
Customs delays
Transportation disruptions
Government actions
Labor disruptions
Public emergencies
Other extraordinary events

We will make reasonable efforts to provide available information when such an event significantly affects an order.

17. Consumer Rights

Nothing in this Shipping and Delivery Policy excludes, restricts, waives, or limits a consumer right or remedy that cannot legally be excluded under applicable law.

Where mandatory consumer-protection laws apply, those laws will take priority over any conflicting provision of this policy.

18. Policy Changes

We may update this Shipping and Delivery Policy to reflect changes in shipping destinations, carriers, fulfillment arrangements, delivery estimates, business practices, or legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date.

Changes will not reduce rights that have already arisen under an accepted order unless permitted by applicable law.

19. Contact Us

For questions about order processing, shipping fees, tracking, delivery delays, address changes, customs, lost packages, damaged shipments, incorrect items, or returned shipments, please contact our Customer Support team.

Venustula Customer Support

Email: support@venustula.com
Phone: +1 864-634-0967

When contacting us about an order, please provide the order number and the email address used during checkout.

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Shipping & Delivery

Shipping and Delivery Policy

1. Order Processing

2. Shipping Destinations and Estimated Delivery Times

3. Shipping Fees

4. Shipping Confirmation and Tracking

5. Shipping Addresses and Address Changes

6. Delivery Delays

7. Customs Duties Taxes and Import Requirements

8. Multiple Shipments

9. Failed Delivery and Returned Shipments

10. Lost Packages

11. Packages Marked as Delivered but Not Received

12. Refused Shipments

13. Damaged Shipments

14. Incorrect or Incomplete Orders

15. Order Changes and Cancellations

16. Circumstances Beyond Our Reasonable Control

17. Consumer Rights

18. Policy Changes

19. Contact Us

Venustula Customer Support

Company Information